Digital Insurance Agenda

CED, the European value specialist for the insurance market

Written by Roger Peverelli and Reggy de Feniks - Founders The DIA Community on Oct 30, 2017

CED’s mission is to protect and preserve what is of value to people. Through the domains Mobility, Property and Vitality, CED fulfils that promise through the efforts of 1500 employees in 13 European countries and a very complete range of products and services.

Surpassing expectations
CED helps insurers, proxies, brokers and service suppliers to broaden their scope, from loss compensation to recovery asset value of someone’s cherished possessions. CED makes the difference by being aware of just how important people’s possessions are to them and is consequently able, time after time, to surpass the expectations of the insured parties. 

Every insurance policy covers valuables and possessions, often with a special meaning; insurers that understand this have a unique opportunity to assist owners at a really important time. An insurer has a unique opportunity to assist their insured at those really important times, for instance following a fire, burglary, accident or personal injury. People need both empathy and a first-rate service. By offering exceptionally swift solutions, customers can be kept informed with accurate information which will ensure absolute peace of mind. As an insurer, if you know how to turn negative emotions triggered by a loss into relief, quite simply by the approach, you can show true added value.

CED, the value specialist
CED Connect Claims enables insurers a streamlined claims process, from the time when the first telephone call is made, to payment or damage repair. Digitally when possible and in person when necessary. CED’s strength is its integrated approach, from emergency assistance and claims notification to damage repair, and this is why they are a full-service provider for the insurance market, or better still, a value specialist.

5-Minute Fix solution 
Everyone related to insurance and insurtech is focusing on the front-end. Giving customers the best kind of insurance experience in terms of selecting and buying a policy. But only a few look at fixing the issues in the back-end when a claim arises. A car claim has an average processing time of 62 days(!). 62 days of waiting and delays. Of which approx. 90 minutes is spend on claim handling.  CED offers a 5-Minute Fix solution which brings the claim handling time down to 5 minutes and the total processing time down from notification to repair to approx. 4-6 days.

Within 5 minutes a claim is handled fully automatically. From checking the policy, establishing liability and the loss amount, the financial settlement, through to repairs and communication. The 5-Minute Fix solution even includes automated expert tasks with Artificial Intelligence. 
Within 30 minutes the bodyshop will contact the insure to schedule a pickup time and date. The vehicle will be repaired in 4-5 days, on which after the vehicle will be brought back to the insure. 

Benefits:

  • Injury treatment: over 70% of all damages can be dealt with without the intervention of a claims officer.
  • Satisfaction: CED Connect puts the insured back into the driver seat. With self-service functionality, speed and optimal communication, NPS scores of +50 are achievable.
  • Optimal efficiency: CED Connect provides an unprecedented efficiency. The first implementations show an improvement of 150% to 250% within the claims organization.
  • Lower damage: CED Connect demonstrably reduces damage. determines the system’s coverage, liability, damages, fraud and regression.

Why we selected CED for DIA Munich
CED helps insurers, proxies, brokers and service suppliers to broaden their scope, from compensating for loss to recovering the asset value of someone’s cherished possessions. CED makes the difference by being aware of just how important people’s possessions are to them and is consequently able, time after time, to surpass the expectations of the insured parties. CED is connecting the damage chain which allows more time for personal attention.

Who is CED?
CED started operating its loss adjustment services back in 1971, through the domains Mobility, Property and Vitality.  Now they operate in 13 European countries and they employ 1500 people. The Board of Directors of CED is led by Hans Coffeng. Lourens Schouwink is CFO. The management team consist of 7 members.

Speakers at DIA Munich:
           

Adel Kadric, Business Innovator & Hamza Jap-Tjong, Business Developer

“In the very near future, we will be better equipped than ever before to prevent loss.” Eelco Simon, Manager Group Strategy and Business Development

Website: www.ced.group

Presenter 1: Adel Kadric
Presenter 2: Hamza Jap-Tjong

Contact info: CED Marketing Department
Email: [email protected]
Telephone: +31 6 135 48 909

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