Digital Insurance Agenda

The Fully Automated Insurance

Written by Roger Peverelli and Reggy de Feniks - Founders The DIA Community on Oct 19, 2021

As a leader in the Robotic Process Automation (RPA) software industry, UiPath is a driving force behind the Fourth Industrial Revolution with its end-to-end platform for automation that enables organizations across all industries to scale digital business operations at unprecedented pace. In a series of editorials, UiPath will share their vision on Automation in Insurance, sharing use cases, lessons learnt, governance, top tips and much more. In the previous article we ended by introducing the fully automated enterprise. This vision embraces the thought that you don’t have to choose between workflow or personal automation, you need to be doing them both to reap the true benefits of automation.

The UiPath vision of the fully automated enterprise is where their end-to-end platform for automation not only enables each type of automation, but also seamlessly connects them to amplify their benefits.

We sum up what a fully automated enterprise does in four pillars:

  1. Assigns all automatable work to software robots to make back office work invisible
  2. Provides a robot for every person in the company
  3. Democratizes development so that power users can quickly build new automations and applications
  4. Applies artificial intelligence to every facet of work, expanding the footprint of automation into cognitive processes to automate more

This holistic approach has benefits beyond the more universal benefits of fewer systems, better skills transfer, and clearer support lines when applied to automation. It improves outcomes across the entire automation lifecycle. To give some examples:

  • A view across both personal automation and business workflows is a goldmine for determining the next best automation targets.
  • At implementation, you can bridge the last mile between business workflows and personal efficiency by enabling people to quickly automate the unique personal tasks that are inevitably needed to feed new enterprise workflows.
  • You can govern the potential distribution of those automations based on value and risk. If they can deliver similar value to others, the automations can be distributed appropriately or even integrated into future versions of a business workflow. Or, you can ensure that personally developed automations stay just that—available only to the author, but with centralized auditability when needed.
  • More broadly, you can easily get a single view of every user’s interaction with every workflow, adding color to all of the above.

The choice between personal automation and business workflow automation isn’t one you need to make. Pioneering companies recognize that with a holistic automation vision, you more quickly gain the transformative benefits of automation that span end user productivity and enterprise ROI.

Want to know more about UiPath’s vision on insurance? Click here for an interview with Elaine Mannix, Global Insurance Lead at UiPath, on ‘Challenges in Insurance’

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