To Automate Or Not Automate Isn’t the Question Anymore

To Automate Or Not Automate Isn’t the Question Anymore

Written by Roger Peverelli and Reggy de Feniks - Founders The DIA Community on 18 May, 2021

Process automation

As a leader in the Robotic Process Automation (RPA) software industry, UiPath is a driving force behind the Fourth Industrial Revolution with its end-to-end platform for automation that enables organizations across all industries to scale digital business operations at unprecedented pace. In a series of editorials, UiPath will share their vision on Automation in Insurance, sharing use cases, lessons learnt, governance, top tips and much more. The first article on this subject started of by saying ‘people are at the centre of enabling and unlocking the benefits of robotic process automation (RPA) technology.’

Implementing automation in daily operations is not a question anymore in most insurance companies. The prevailing question is how you get from task automation to end-to-end automation to improve both employee and customer experience. The answer: drive transformation by joining up fragmented processes and siloed departments.

Deep diving into departments such as claims will allow you to re-design typically complex processes – often the reason for inefficient services - while impacting personal productivity through task automation. Something you can only achieve by thinking along a vision that UiPath introduced a while back – a robot for every person – where personal robots step in to take on repetitive tasks, freeing up people for higher value work. In such work environments, everybody has the power – and the mindset - to automate and enable change.

Engage champions
To follow this vision, start with an initiative to develop digital assistants by persona. Create robots for high frequency tasks for employees that are available on demand. This way you can provide roles such as Underwriters, Claims Officers, control functions with four or five ta">

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