Start the Implementation Process

Written by Stephan Binder, Ulrike Deetjen, Simon Kaesler, Jörg Mußhoff and Felix Schollmeier (McKinsey & Company) on 16 Aug, 2021

In the previous article ‘Moving to a user-first, omnichannel approach’ we mentioned new digital players and ecosystems that converge to offer basic...

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Moving to a User-First, Omnichannel Approach

Written by Stephan Binder, Ulrike Deetjen, Simon Kaesler, Jörg Mußhoff and Felix Schollmeier (McKinsey & Company) on 27 Jul, 2021

As new digital players and ecosystems converge to offer basic insurance products, carriers need to evolve their digital capabilities and online user experiences...

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