Digital Insurance Agenda
The art of science, beyond telematics to a new customer value

The art of science, beyond telematics to a new customer value

...own experiences. While price will always be sensitive, growth will come from recruiting and retaining customers based on benefits and customer experience. The growth of climate awareness is leading... Read More ➞

TCS: How exceptional CX technology ignites business model transformation at superspeed   

TCS: How exceptional CX technology ignites business model transformation at superspeed   

Good customer experience creates satisfaction, but great customer experience creates loyalty and engagement, which translates into business growth and success. Today’s insurers realise this and as a result have... Read More ➞

Smart Communications: engagement through personalized conversations with customers 

Smart Communications: engagement through personalized conversations with customers 

...customer loyalty.   Hyper-personalization adds to these challenges and as such results in increased efficiency (89%), faster settlement times (84%) and deeper trust and loyalty (94%). Creating truly digital-first experiences,... Read More ➞

Payments in insurance: how to influence the value chain 

Payments in insurance: how to influence the value chain 

...product offerings and revenue streams and improve customer experience by curating customers’ journeys. Enhancing a payment experience within the full lifecycle should enable insurers to concentrate on delivering a... Read More ➞

EasySend: evolve complex forms into easy digital experiences

EasySend: evolve complex forms into easy digital experiences

...in a few days. EasySend transforms any customer data and signature intake process into an interactive, digital experience, empowering organizations to streamline customer interactions, improve customer experience, and ensure... Read More ➞

SAP: Contextual and personalized experiences now and in the future (2025)

SAP: Contextual and personalized experiences now and in the future (2025)

...industry entrants, customers, and partners. According to SAP, winning insurers leverage these trends to create a landscape where they deliver great customer experiences and adopt new technologies to deliver... Read More ➞

WUA: Win the battle for market share with the leading customer experience

WUA: Win the battle for market share with the leading customer experience

...towards comparing an insurer’s own performance with their competitors. These insights can help insurers to make an impact on potential customers by providing the best online customer experience during... Read More ➞

Unblu: humanising digital insurance

Unblu: humanising digital insurance

...customer-facing time; 3x higher conversion rates thanks to a better collaboration with customers; 50% customer support cost reduction thanks to live chat and co-browsing; 94% of banking customers recommend... Read More ➞

DOMCURA: Smarter and Faster Claims Processing  

DOMCURA: Smarter and Faster Claims Processing  

...costs time, which reduces the time left for processing more complex questions.   Automation helps to save the precious time of customer service agents and create a positive customer experience... Read More ➞

Serrala: Driving the Future of Finance   

Serrala: Driving the Future of Finance   

...leading to a more efficient and customer-driven collections process.   Why did we invite Serrala to DIA Amsterdam 2022?  A consistent and customer-friendly customer journey includes the payment phase, which... Read More ➞

iptiQ: B2B2C access to insurance for consumers and growth for partners

iptiQ: B2B2C access to insurance for consumers and growth for partners

...in control of their customer base. With this, partners are enabled to sell the right insurance product to their customers at the right time, with the best possible customer... Read More ➞

Most customers don’t care about insurance – and that’s OK.

Most customers don’t care about insurance – and that’s OK.

...premiums to drop year after year, which is clearly not sustainable for insurers. Sometimes we transfer too much complexity to the customer. Demanding hyper-personalized products shouldn’t mean that customers... Read More ➞

Videos from DIA TV about customer-experience

View all DIA TV videos on customer-experience ➞
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