Barrington Clarke, DevOps Lead at Zurich Insurance, has an understated way of describing one of his team’s most impressive achievements: “The Motor First Notice of Loss Application is not a particularly remarkable application. There’s lots of insurance companies that have got those, but for us, it was the manner in which it was developed and delivered.”
The Motor First Notice of Loss (FNOL) application is, indeed, a simple proposition. It’s a mobile application that enables drivers for corporate fleets to simply and quickly report motor vehicle accidents to their employer and Zurich.
Simple in its use, what’s impressive is the way the app came to be, with Clarke’s DevOps team taking an idea from prototype in just 90 minutes, to live app in a matter of weeks.
The origin of the application was a conversation between a Customer Relationship Manager at Zurich and an associate of a department store with a fleet of over 2,000 vehicles. The customer had requested a mobile application for reporting motor vehicle accidents, as drivers of their corporate vehicles would often significantly delay accident reporting.
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